Returns & Refunds

Returns & Refunds

Thank you for shopping with Mayzis Designs.

Every snow globe tumbler is handmade with care. We want you to be happy with your purchase.

Returns

Due to the handmade and custom nature of our products, we do not accept returns or exchanges for change of mind.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work with you to provide a replacement or refund where appropriate.

Custom Orders

Custom and personalised tumblers cannot be returned or refunded unless they arrive damaged or faulty.

Refunds

Approved refunds will be processed back to your original payment method.

Contact Us

If you have any questions, please contact us through our Contact page.

Thank you for supporting our Australian handmade small business.

❤️ Mayzis Designs