Refund policy

Returns & Refunds

At Mayzi Designs, each snow-globe tumbler and other handmade product is carefully made, inspected and packaged before being sent to you.

Because our products are handmade and some may be personalised or made specifically for your order, we ask that you carefully check your product selection before placing your order.

Change of Mind

We do not generally accept returns or provide refunds or exchanges for change of mind, including where you have:

selected the wrong design, colour or product
changed your mind after placing an order
decided that you no longer want the item
ordered the wrong size or product.

This does not affect any rights you may have under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, defective, or significantly different from its description, please contact Mayzi Designs as soon as reasonably possible.

Please provide your order number and clear photographs and/or video of the issue. We may request additional information to help us assess the problem.

Our snow-globe tumblers are handmade products and are not designed to be repaired. Where a remedy is required under the Australian Consumer Law, we will provide remedy, which may include a replacement or refund, depending on the circumstances and your rights under Australian Consumer Law.

Damage During Delivery

We carefully package all orders before dispatch.

If your parcel arrives damaged, please take photographs of the parcel, packaging and product and contact us as soon as reasonably possible.

Please keep the original packaging until the matter has been resolved.

Tracking & Delivery

Where tracking is available, you will receive tracking information once your order has been dispatched.

Customers can use the tracking number provided to monitor their parcel directly with the relevant delivery carrier.

For routine tracking updates or estimated delivery information, customers are encouraged to contact the delivery carrier directly using the tracking information provided.

If tracking shows that a parcel has been delivered but you have not received it, the parcel appears to be lost, or there is another issue that cannot be resolved with the carrier, please contact Mayzi Designs so we can assist with the appropriate next steps.

Personalised & Custom Orders

Personalised or customised products may not be eligible for return due to change of mind once production has commenced.

This does not exclude or limit your rights under the Australian Consumer Law if the product is faulty, defective, unsafe, significantly different from its description or otherwise fails to meet a consumer guarantee.

Handmade Products

Our products are handmade, and slight variations in colour, glitter placement, pattern, finish and appearance may occur between individual products.

These minor variations are a natural part of handmade production and are not considered defects where the product otherwise matches its description and is of acceptable quality.

Sale & Clearance Items

Sale and clearance products remain covered by the Australian Consumer Law.

A discounted price does not remove or reduce any consumer guarantee rights.

Order Changes & Cancellations

If you need to change or cancel an order, please contact Mayzi Designs as soon as possible.

Once an order has entered production, changes or cancellations may not be possible, particularly for personalised or customised products.

International Orders

Mayzi Designs ships to selected international destinations. Shipping costs and estimated delivery times are shown at checkout.

Customers are responsible for providing a complete and accurate delivery address.

Any customs duties, import taxes, brokerage fees or other charges imposed by the destination country are the responsibility of the customer, where applicable.

International deliveries may be subject to customs processing or delays outside the control of Mayzi Designs.